Looking through the lens of your customer.
Let MERGE Insights focus your efforts, increase your testing efficiency, or help you build a practical testing and evaluation process that meets the needs of your organization.
Evaluation & Testing Packages
The Blind Date
Want to know what your customers are experiencing from start to finish? MERGE offers independent evaluation of your product or service in the context of a specific user.
The Field Trip
Having issues with customer acceptance? MERGE offers on site field research to find out from your customers what hurdles and pain points they are facing with your product.
The Tailor Made
Do you already know what you are missing? Let’s sit down and create a testing and evaluation plan that is tailor made to meet the needs of your organization.
From Assumption to Acceptance.
Practical evaluation and testing for any phase of product or service development.
Our Services
No matter what phase of development your product or service is in, MERGE Insights offers custom evaluation and testing services that blend verification, validation, and CX evaluation to maximize what your products and services offer.
Only Test What You Need To
You don’t need to test everything all the time. MERGE Insights offers detailed risk analysis to help develop your test plans for maximum efficiency and coverage.
Focus on Scenarios
Tell the story of a customer and their application. Utilize user scenarios to direct your test coverage and evaluate how your products and services match up to your customer’s needs.
Manage Your Moments
Your products and services are not just a list of functions and features. Your customer’s experience starts before they even make a purchase. MERGE Insights offers independent evaluation of the customer experience from start to finish.
Don’t Just Ask Your Customers
Having trouble with acceptance? Not sure why your customers are not embracing your product or service? MERGE Insights offers field research to find out what is truly getting in your customer’s way.